Service Request Ticket

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Service Request Information

CONTACT	Name	Mclnerney, Dorothy	Date	Jun 17, 2016 02:40 PM
	Department	Business Services	Phone	88472
	Location		Email	mcinerneyd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150574 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5V60JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5V60JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201X from XXXX2015004715; VSI_RecTrac client (run client_common.exe after); IDTech EZ Writer/EZ Workshop (install BEFORE connecting magswipe on USB virtual com port)
	Wired NIC	18:66:DA:10:E8:82

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Aug 08, 2016 11:04 AM	Ez Writer IS card - Rectrac Client - VSI_vermont-how2-install	Add Attachment
Ranjit Kayastha	Aug 08, 2016 10:00 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Aug 08, 2016 10:00 AM	Zack and Ryp did the setup. I went there with Alan and installed Rectract and Ez printer (Id card printer) DONE!!	Add Attachment
Zach Myers	Aug 05, 2016 02:57 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Zach Myers	Aug 05, 2016 02:57 PM	Passing this to ranjit as there is more software to set up and he knows more about this than i do	Add Attachment
Zach Myers	Aug 05, 2016 01:48 PM	Delivered and set up the computer	Add Attachment
Ranjit Kayastha	Aug 05, 2016 11:24 AM	Task reassigned to Zach Myers.	Add Attachment
Ranjit Kayastha	Aug 04, 2016 09:34 AM	Left Rip a VM	Add Attachment
Zach Myers	Aug 01, 2016 03:53 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Zach Myers	Aug 01, 2016 03:53 PM	Do we have an update on this?	Add Attachment
Ranjit Kayastha	Jul 14, 2016 11:24 AM	She had id card printer and id card encoder and there is few more other software that they want to make sure with us before delivering it to them. She said to contact Rip Horsey and he is out till Tuesday.	Add Attachment
Ranjit Kayastha	Jul 06, 2016 09:03 AM	She needs to talk to Rip before having new setup, they have to talk about some software transfer. She will be in the office this afternoon. Need to give her a call in afternon=on.	Add Attachment
John Rushing	Jun 29, 2016 08:13 AM	Moved to Business Office in AD	Add Attachment
Shandelle Plasker	Jun 24, 2016 04:47 PM	Rectrac client also needs to be installed on this machine. If you need help please contact Allan for assistance.	Add Attachment
Ranjit Kayastha	Jun 20, 2016 03:02 PM	Sent email asking for availability.	Add Attachment
Shina Oladiti	Jun 20, 2016 11:16 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jun 20, 2016 11:16 AM	Moved to AD.	Add Attachment
Shina Oladiti	Jun 20, 2016 11:15 AM	Prepped and ready for delivery. It is back on the counter.	Add Attachment
Shina Oladiti	Jun 17, 2016 03:28 PM	Started Imaging.	Add Attachment
Courtney Croy	Jun 17, 2016 02:40 PM	NEW EQUIP SETUP: A Dell OptiPlex CPU W#20150574 and monitor W#20150577 need to be set up and delivered to Dorothy McInerney in HW 106. This is replacing CPU W#20100680. These are located in ITC 008 on the counter across from the storage wall.	Add Attachment