Service Request Ticket

Service Request Information

CONTACT	Name	Alvarado, Sarah	Date	Jun 20, 2016 09:57 AM
	Department	Computer Science Division	Phone	88480
	Location		Email	alvarados@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150633 (opens in a new window)	Bldg/Room	ITC 310B
	Service Tag		Description	Apple MacBook Pro 13-inch w/ Retina Display #Z0QP
	Serial No.	C02RV2DLFVH8	Location	Computer Science Division Departmental Laptop
	CPU	Intel Core i7(3.0GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2015004715;
	Wireless NIC	98:01:A7:98:93:63
	Bluetooth NIC	98:01:A7:98:93:64

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 21, 2016 04:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jun 21, 2016 04:47 PM	I mapped her drives and setup Outlook. The Outlook needed the Allow less secure applications set in the users profile.	Add Attachment
John Rushing	Jun 21, 2016 04:23 PM	Left VM	Add Attachment
John Rushing	Jun 21, 2016 04:23 PM	smb://xdrive.wou.edu/xdrive smb://class.wou.edu/class	Add Attachment
Shina Oladiti	Jun 21, 2016 03:25 PM	Task reassigned to John Rushing.	Add Attachment
Shina Oladiti	Jun 21, 2016 03:25 PM	Machine delivered. Setup is done but not completed as the want to have access to K-Drive and X-Drive.	Add Attachment
Shina Oladiti	Jun 21, 2016 10:15 AM	Moved to AD.	Add Attachment
Shina Oladiti	Jun 21, 2016 10:14 AM	Prepped and ready to be delivered. Back on the shelf and planned to delivered it by 1pm today.	Add Attachment
Shina Oladiti	Jun 21, 2016 08:05 AM	Started imaging.	Add Attachment
Megan Thibeault	Jun 21, 2016 08:01 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Courtney Croy	Jun 20, 2016 09:57 AM	NEW EQUIP SETUP: An Apple MacBook Pro W#20150633 needs to be set up and delivered to Sarah Alvarado in ITC 310B. The laptop is located in ITC 008 on the counter across from the storage shelves.	Add Attachment