Service Request Ticket

Service Request Information

CONTACT	Name	Olson, David	Date	Jun 20, 2016 09:59 AM
	Department	Emeritus and Retired Faculty and Staff	Phone	88029
	Location		Email	olsond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150634 (opens in a new window)	Bldg/Room	ITC 310A
	Service Tag		Description	Apple MacBook Pro 13-inch w/ Retina Display #Z0QP
	Serial No.	C02RV2D0FVH8	Location	Dave Olson
	CPU	Intel Core i7(3.0GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; TechSmith Camtasia for MAC v2 from VISA2015005074
	Wireless NIC	98:01:A7:98:93:53
	Bluetooth NIC	98:01:A7:98:93:54

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jun 21, 2016 02:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jun 21, 2016 02:36 PM	Machine delivered.	Add Attachment
Shina Oladiti	Jun 21, 2016 01:00 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Jun 21, 2016 10:15 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jun 21, 2016 10:15 AM	Moved to AD.	Add Attachment
Shina Oladiti	Jun 20, 2016 03:53 PM	Prepped and ready to go. It is back on the counter.	Add Attachment
Shina Oladiti	Jun 20, 2016 03:53 PM	Started imaging....	Add Attachment
Courtney Croy	Jun 20, 2016 09:59 AM	NEW EQUIP SETUP: An Apple MacBook Pro W#20150634 needs to be set up and delivered to Dave Olson in ITC 310A. The laptop is located in ITC 008 on the counter across from the storage shelves.	Add Attachment