Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jun 21, 2016 10:12 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20120445 (opens in a new window)	Bldg/Room	TODD 109
	Service Tag		Description	Wyse P25 zero client 32MB FLASH/512MB #909569-01L
	Serial No.	9F2DLA05721	Location	Floor
	CPU	Teradici TERA2321 PCoIP
	OS	Unknown	Software	Microsoft Office Pro Plus 2010 from P0087299, Microsoft VDA subscription from P0087299, VMWare View 5 Premier from P0087299
	Wired NIC	00:80:64:A8:09:1C

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jun 21, 2016 11:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jun 21, 2016 11:33 AM	Task Completed.	Add Attachment
Shina Oladiti	Jun 21, 2016 10:18 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Jessie Bergantinos	Jun 21, 2016 10:13 AM	**This is an email** I am in UPCC, room C-130. Is the WOU number the property number? If so, then it is 20120445 for my current computer.	Add Attachment
Jessie Bergantinos	Jun 21, 2016 10:12 AM	He tried it on another computer and got the same message.	Add Attachment
Jessie Bergantinos	Jun 21, 2016 10:12 AM	Contact Info: David Elphic	Add Attachment Public
Jessie Bergantinos	Jun 21, 2016 10:12 AM	**This is an email** Good morning. My H drive is inaccessible to me. When I attempt to choose "delphic15 (\\homed.wou.edu\delphic15) (H:)" an error window pops up. The window is titled "Location is not available." Inside the window is written "H:\ is not accessible. Access is denied." I tried to save to the H drive from Excel and I tried to connect through Windows Explorer. Is there something I should do to get access to the drive or can UCS fix it? Thank you.	Add Attachment