Service Request Ticket

Service Request Information

CONTACT	Name	Erckenbrack, Leticia	Date	Jun 21, 2016 10:40 AM
	Department	Student Enrichment Program	Phone	88032
	Location		Email	erckenbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150085 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5P48V52	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2015004715
	Wired NIC	64:00:6A:58:D3:E7

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Amy Anderson	Jul 07, 2016 08:32 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Amy Anderson	Jul 07, 2016 08:32 AM	Alicia called back and said that she is still having issues with Banner. Her computer is WOU# 20110250.	Add Attachment
Jonathan Yoshikawa	Jun 22, 2016 11:29 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	Jun 22, 2016 11:29 AM	Letitia needed to contact faye to unlock account	Add Attachment
Jonathan Yoshikawa	Jun 21, 2016 11:47 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Jonathan Yoshikawa	Jun 21, 2016 11:47 AM	Task reassigned to UCS Tech.	Add Attachment
Jonathan Yoshikawa	Jun 21, 2016 11:47 AM	Letitia is locked outta her account. contacting faye whitnack for more info.	Add Attachment
Megan Thibeault	Jun 21, 2016 10:49 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
John Rushing	Jun 21, 2016 10:40 AM	Letitia called ans said she wa having issues getting banner to load. She also said that Marshall and Alicia was also having issues, might be others in the office. It could be a Java issue. Some users were able to get in.	Add Attachment