Service Request Ticket - # 60530

Service Request Information

CONTACT Name Aguilar Arreola, Adela   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 21, 2016 11:32 AM
Department VP Student Affairs Phone 88303
Location Email aguilara@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090868[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro, 13-inch, aluminum #MB991LL/A
Serial No. W8944M7V66E Location PDR

CPU Intel Core 2 Duo 2.5GHz 3MB shared L2 cache


OS Unknown Software MS Office for MAC 2008 license from P0074352

Wired NIC 64:B9:E8:C1:DD:38


Wireless NIC 00:26:BB:1B:37:77


Bluetooth NIC 60:FB:42:79:2D:74

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jun 23, 2016 10:14 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jun 23, 2016 10:14 AM 
Machine is working fine and i got the CD out. Task
completed.
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Shina Oladiti Jun 22, 2016 07:58 AM 
Task reassigned to Adeshina Oladiti.
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Jessie Bergantinos Jun 21, 2016 11:39 AM 
In her office all day Wednesday (6/21) and 
Thursday 6/22)
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Jessie Bergantinos Jun 21, 2016 11:33 AM 
emailed asking for availability
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Jessie Bergantinos Jun 21, 2016 11:32 AM 
****This is an email****
Hi there,

I have a Mac laptop that has been having some 
issues for a while but I had not had time to 
get a request in. Below are the details:

Location: WUC 121A
Number: 20090868[Edit Inv]

Issue #1: The first issue is that there is a CD 
in the drive that cannot be ejected. I have 
tried clicking for it to eject on various 
occasions but it just spins and makes some 
weird sounds. Eventually I gave up and figured 
I would address it at a later time since it 
didn't seem like a significant issue. 


Issue #2: After leaving it on my desk for about 
a week I tried turning it on to use it and it 
never got past the white screen. I made sure it 
was fully charged, restarted a couple times but 
ultimately it never loaded. 

Thanks!
Adela
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