Service Request Ticket - # 60534

Service Request Information

CONTACT Name Breyer, Thomas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 21, 2016 03:32 PM
Department Student Health & Counseling Center Phone 88873
Location Email breyert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120562[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430s 2.9GHz, 4M cache
Serial No. 8p73bw1 Location PDR

CPU Intel Core i7-3520M Processor (2.9GHz, 4M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088157 downgraded to Pro Plus 2007

Wired NIC E0:DB:55:E8:9F:76


Wireless NIC 60:67:20:D2:FE:5C


Bluetooth NIC 20:16:D8:91:A2:09

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jun 22, 2016 11:58 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Jun 22, 2016 11:58 AM 
I went down and talked to Thomas about the results
of his computer. He is getting a new one soon so
he doesn't want to do anything with this machine.
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Shandelle Plasker Jun 22, 2016 09:26 AM 
Did a diagnostics scan and results came back with
Faulty Hard Drive and the battery is reaching the
end of its usable life.
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Shandelle Plasker Jun 21, 2016 04:21 PM 
Task reassigned to Shandelle Pepper.
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John Rushing Jun 21, 2016 03:32 PM 
When he removes the laptop from the docking 
station the laptop powers off.  He said he has to 
power it back on and log back in each time he 
removes it.
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