Service Request Ticket - # 60536

Service Request Information

CONTACT Name Heide, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 22, 2016 08:43 AM
Department College of Education Phone 88324
Location Email heidek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130829[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MMP3N3DV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.13 (High Sierra) Software MS Office 2011 Std for MAC from P0094107;

Wired NIC 0C:4D:E9:9D:84:0F


Wireless NIC 3C:15:C2:EC:97:D4


Bluetooth NIC 3C:15:C2:EC:97:D5

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jun 28, 2016 02:30 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jun 28, 2016 02:30 PM 
Laptop has been re-image and returned back to
Kathy. Once it assigned to new user, we will have
to move the user to AD.
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Shina Oladiti Jun 27, 2016 04:02 PM 
I picked the laptop up today. Jonathan is working
on it.
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Shina Oladiti Jun 24, 2016 02:33 PM 
Left VM
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Shina Oladiti Jun 22, 2016 11:37 AM 
I check with Kathy to ensure that old user have
all files saved in the H-drive before wiping off
the machine. She said she will make sure that is done.
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Shina Oladiti Jun 22, 2016 08:52 AM 
Task reassigned to Adeshina Oladiti.
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Kyle Arthenayake Jun 22, 2016 08:43 AM 
Laptop needs to to be cleaned and re-imaged for a
faculty who needs this laptop for another faculty
member
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