Service Request Ticket

Service Request Information

CONTACT	Name	Heide, Kathy	Date	Jun 22, 2016 08:45 AM
	Department	College of Education	Phone	88324
	Location		Email	heidek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131018 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25MR20XF8J7	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0094155
	Wired NIC	68:5B:35:D2:67:8B
	Wireless NIC	88:63:DF:8C:0D:A1
	Bluetooth NIC	88:63:DF:8C:0D:A2

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jun 28, 2016 02:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jun 28, 2016 02:31 PM	The machine has been re-image and returned to Kathy.	Add Attachment
Shina Oladiti	Jun 27, 2016 04:03 PM	Start imaging.	Add Attachment
Shina Oladiti	Jun 24, 2016 02:33 PM	Left VM	Add Attachment
Shina Oladiti	Jun 22, 2016 11:08 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Jun 22, 2016 11:08 AM	I check with Kathy to ensure that old user have all files saved in the H-drive before wiping off the machine. She said she will make sure that is done.	Add Attachment
Kyle Arthenayake	Jun 22, 2016 08:45 AM	Computer needs to be cleaned and re imaged for a future faculty member	Add Attachment