Service Request Ticket - # 60544

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 22, 2016 09:39 AM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130552[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MM3349DV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0092993

Wired NIC 68:5B:35:B2:7A:EB


Wireless NIC 60:03:08:EB:AE:40


Bluetooth NIC 60:03:08:EB:AE:41

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact zmyers14@wou.edu 88925

Tracking

Entered by Date Memo
Zach Myers
Email

Public
Entered by Date Memo
Zach Myers Jun 22, 2016 10:26 AM 
Status changed from (1) Pending to (5) Completed
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Zach Myers Jun 22, 2016 10:26 AM 
Reset the time on her computer, which allowed us 
to delete and re add the printers from the 
network. Test prints went through fine after that.
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Zach Myers Jun 22, 2016 09:52 AM 
Task reassigned to Zach Myers.
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Kyle Arthenayake Jun 22, 2016 09:39 AM 
Faculty member is not able to connect to the
printers needed to print. Monday could not print,
Tuesday hit or miss and today not able to print
Faculty member is Marie Lejeune
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