Service Request Ticket

Service Request Information

CONTACT	Name	Henle, Stacy	Date	Jun 23, 2016 03:25 PM
	Department	Natural Science/ Chemistry	Phone	88020
	Location		Email	henles@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20130384 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iPad Mini 64GB with Wi-Fi (white & silver) #MD533LL/A
	Serial No.	F7NLD2ARF198	Location	PDR
	CPU	Dual-core A5
	OS	iOS 7	Software
	Wired NIC	30:10:E4:B6:AF:6F
	Wireless NIC	30:10:E4:B6:AF:65

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	zmyers14@wou.edu	88925

Entered by	Date	Memo
Zach Myers			Email Public
Entered by	Date	Memo
Zach Myers	Jun 27, 2016 12:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Zach Myers	Jun 27, 2016 12:09 PM	Gave her back the ipad, she will replace it through her department.	Add Attachment
Zach Myers	Jun 24, 2016 04:22 PM	Resetting did not work, Like i thought it is a hardware issue. She will have to pick it up from SRD and talk to her department to get it replaced. Sadly it is not under warranty.	Add Attachment
Ryp Ring	Jun 24, 2016 01:50 PM	Backed up data on her iPad. Zach will reset the iPad to factory settings.	Add Attachment
Ryp Ring	Jun 24, 2016 01:48 PM	Task reassigned to Zach Myers.	Add Attachment
Ryp Ring	Jun 23, 2016 04:28 PM	Task reassigned to Ryp Ring.	Add Attachment
Ranjit Kayastha	Jun 23, 2016 03:52 PM	Ryp has picked it up.	Add Attachment
Jessie Bergantinos	Jun 23, 2016 03:25 PM	Her ipad screen is shakey, but everything else works fine. She would like to see if there's anything we can do to fix it. It is no longer under warranty. Can someone please pick it up from her office?	Add Attachment