Service Request Ticket

Service Request Information

CONTACT	Name	EXC, ASWOU	Date	Jun 23, 2016 04:42 PM
	Department	ASWOU	Phone	88555
	Location		Email	aswoupresident@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150628 (opens in a new window)	Bldg/Room	WUC
	Service Tag	H1YLGC2	Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	H1YLGC2	Location	ASWOU Office #1
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715
	Wired NIC	84:7B:EB:3B:F8:D5
	Wireless NIC	74:DF:BF:C8:BC:4E

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Jul 14, 2016 02:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Jul 14, 2016 02:42 PM	Delivered the laptop to Deborah Diehm at Vice President of Student Affairs. They yet don;t know who the laptop will go to so they will call us back later for admin rights and printer too.	Add Attachment
Ranjit Kayastha	Jul 14, 2016 11:49 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Jul 06, 2016 09:05 AM	Sent email asking for availability. Also left a VM.	Add Attachment
John Rushing	Jun 29, 2016 08:14 AM	Moved to ASWOU in AD	Add Attachment
Shina Oladiti	Jun 28, 2016 08:51 AM	Sent email asking for availability.	Add Attachment
Shina Oladiti	Jun 28, 2016 08:50 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jun 28, 2016 08:50 AM	Moved to AD.	Add Attachment
Shina Oladiti	Jun 28, 2016 08:49 AM	Prepped and ready to be delivered. It is back on the counter.	Add Attachment
Shina Oladiti	Jun 24, 2016 02:21 PM	Started imaging.	Add Attachment
Courtney Croy	Jun 23, 2016 04:42 PM	NEW EQUIP SETUP: 2 Dell Latitude laptops W#20150628 & W#20150629 need to be set up and delivered to ASWOU. The ASWOU President is the contact. These laptops are located in ITC 008 on the counter across from the storage shelves.	Add Attachment