Service Request Ticket - # 60572

Service Request Information

CONTACT Name DelloStritto, Mary Ellen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 24, 2016 03:37 PM
Department Behavioral Sciences Division Phone 89657
Location Email dellostm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120728[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 15inch w/ Retina, 2.4GHz Quad i7
Serial No. C02KH38SFFT0 Location PDR

CPU Intel Core i7(2.4GHz quad, 6MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software MS Office for MAC 2011 from P0089412,SPSS Statistics Premium Faculty Pack from P0102741 til NOV-30-2017(Statistics24 in NOV2016) see T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack

Wireless NIC 28:CF:E9:19:38:DD


Bluetooth NIC 28:CF:E9:19:38:DE

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jun 29, 2016 09:28 AM 
Status changed from (1) Pending to (5) Completed
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Jessie Bergantinos Jun 28, 2016 12:24 PM 
Status changed from (5) Completed to (1) Pending
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Jessie Bergantinos Jun 28, 2016 12:23 PM 
She ran sophos and there was somethings in her 
quarantine.  She tried to delete them and she 
is getting the message that says it is unable 
to do it and "manual clean up is required"

can someone go back and see whats going on? 
She'll be in her office until 130, todd 233
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Shina Oladiti Jun 27, 2016 05:03 PM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Jun 27, 2016 05:03 PM 
Task completed.
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Jessie Bergantinos Jun 27, 2016 12:13 PM 
Status changed from (5) Completed to (2) Scheduled
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Jessie Bergantinos Jun 27, 2016 12:13 PM 
Priority changed from (3) Priority to (2) High Priority.
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Jessie Bergantinos Jun 27, 2016 12:13 PM 
Sophos is not running again.

She is in TRI office, 233.  88709.
She will be there today from 2-3

after 3 she will be at 89657
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Shina Oladiti Jun 24, 2016 04:54 PM 
Task reassigned to Adeshina Oladiti.
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Shina Oladiti Jun 24, 2016 04:54 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jun 24, 2016 04:53 PM 
Task reassigned to UCS Tech.
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Shina Oladiti Jun 24, 2016 04:53 PM 
Task completed.
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Ranjit Kayastha Jun 24, 2016 04:25 PM 
Task reassigned to Adeshina Oladiti.
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Ranjit Kayastha Jun 24, 2016 04:25 PM 
Shina put the task on your queue before heading
for the task. Zach just called. It's not appropriate.
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Kyle Arthenayake Jun 24, 2016 03:37 PM 
Sophos anti virus software not working lasts two days
tries running the program and computer says sophos
has quit working
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