Service Request Ticket

Service Request Information

CONTACT	Name	Foster, Ashlee	Date	Jun 27, 2016 09:49 AM
	Department	Registrar’s Office	Phone	88189
	Location		Email	fostera@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110871 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2G765V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446; *TRANSFERED FROM W#20081164 APRIL2013* Viso Std 2007(installed as Visio2003 std) from P0062312 transfered from W#20070855 12-2009, Adobe Acrobat Pro 10 for WIN from P0081504, FileMaker Pro 11 from P0082550; TRANSFER Acrobat Pro 10 above to Dan Clark W#20101159 NOV2013(SR52251)
	Wired NIC	18:03:73:26:2F:C8

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jun 27, 2016 04:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jun 27, 2016 04:01 PM	I install and run Malwarebyte on her computer, i also run the CCleaner too. After all that i updated the browsers and make sure everything works fine. The machine is working fine now.	Add Attachment
Kyle Arthenayake	Jun 27, 2016 10:24 AM	**This is an email** Re: Request Follow Up Hello Kyle, I just realized that I didn't provide you with my location. I am located in ITC 204 within The Center for Academic Innovation. I will be available all day except from 12:30pm - 1:30pm. My request was regarding my computer running slow and the firewall being disabled on my computer. Thank You,	Add Attachment
Shina Oladiti	Jun 27, 2016 10:06 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	Jun 27, 2016 09:49 AM	computer running slow. She noticed in the bottom right hand corner that her network firewall has been turned off. Would like it to be running slightly faster than it is now.	Add Attachment