Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jun 27, 2016 01:01 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110891 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2C305V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:25:32:88

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	zmyers14@wou.edu	88925

Entered by	Date	Memo
Zach Myers			Email Public
Entered by	Date	Memo
Zach Myers	Jun 27, 2016 02:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Zach Myers	Jun 27, 2016 02:44 PM	Ranjit and I ran updates on both computers, browsers, flash, windows, java. We also ran CCleaner and scanned for malware. When we were done we tested both computers and they both had a start time for chrome of under 3 seconds, under 4 seconds for office.	Add Attachment
Zach Myers	Jun 27, 2016 01:32 PM	Task reassigned to Zach Myers.	Add Attachment
Jessie Bergantinos	Jun 27, 2016 01:01 PM	Contact Info: Ivan Acosta, Multicultural studen union, 88403	Add Attachment Public
Jessie Bergantinos	Jun 27, 2016 01:01 PM	The two computers for student in MSSP, warner 212g, are running really slow. #20110891 #20091280 They would like to have these computers looked at and update,d so they run better. A student worker called: Ivan Acosta. They are open everyday from 8-5	Add Attachment