Service Request Ticket

Service Request Information

CONTACT	Name	Jennings, Ryan	Date	Jun 27, 2016 03:52 PM
	Department	University Computing Solutions	Phone	14018
	Location		Email	jenningsr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20140476 (opens in a new window)	Bldg/Room	ACK Copier Room
	Service Tag		Description	Xerox Phaser 4622DN Monochrome Laser Printer
	Serial No.	D6X460018	Location	Housing Office
	Model	4622/DN	Hostname	valsetz.wou.edu
	Notes	200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty replacing W#20070646 Xerox 550-Sheet Paper Tray for Phaser 4600/4620 #097N01874 From VISA2014004471 MARCH2015; MAINT: 4622 MaintKit#115R00069 64140;	Ink/Toner Refill	Xerox Black High Capacity 106R01535; Xerox Black Standard Capacity 106R01533
	Wired NIC	30:CD:A7:91:0B:A6

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Aug 01, 2016 03:48 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Shandelle Plasker	Aug 01, 2016 03:48 PM	Part came in today. This fixed the issue. Had Zach return the tray and brought ours back.	Add Attachment
Shandelle Plasker	Jul 05, 2016 03:46 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Shandelle Plasker	Jul 05, 2016 03:46 PM	Put in a purchase request for this. Order Number#9286	Add Attachment
Zach Myers	Jul 05, 2016 08:17 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Zach Myers	Jun 29, 2016 09:08 AM	Tim did some research, the broken piece is component #4 on the diagram, part number is: JC66-02613A ACTUATOR-PAPER EMPTY	Add Attachment ML-551x_651x-parts-30_cr.jpg
Zach Myers	Jun 27, 2016 04:48 PM	Bottom tray has a broken part, Ranjit took a picture of it.	Add Attachment 4297848856961970916-account_id=3.jpg
Zach Myers	Jun 27, 2016 04:04 PM	Task reassigned to Zach Myers.	Add Attachment
Kyle Arthenayake	Jun 27, 2016 03:52 PM	Printer jam and tray three is stuck	Add Attachment