Service Request Ticket - # 60582

Service Request Information

CONTACT Name Flatt, Patricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 28, 2016 08:55 AM
Department Natural Science/ Chemistry Phone 88644
Location Email flattp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20121145[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870/DN Color Printer
Serial No. XFL131490 Location PDR

Model P8860/DN Hostname elements.wou.edu
Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord, NOT STUDENT TECH and NOT PAGEPACK IP: 140.211.184.6 Ink/Toner Refill

Wired NIC 9C:93:4E:1E:45:AB

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Jun 30, 2016 09:41 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Jun 30, 2016 09:41 AM 
So as she is a faculty member she will need print
credit to print on other printer, so I took a
loaner for her, but the printer over there was
working fine now. we did some test print and it
printed fine no issues. I have told her if the
printers giving error again we will swap the
printer with the loaner.
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Ranjit Kayastha Jun 29, 2016 08:25 AM 
give her call and explained it to her.
also told her she can print on the other printers
in other rooms in the second floor.
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Jessie Bergantinos Jun 28, 2016 11:15 AM 
Can you give her a call and let her know? She also  
wants to know if there is another way she can 
print in the mean time.
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Zach Myers Jun 28, 2016 11:08 AM 
Xerox cannot send a tech to work on this machine, it 
will have to be worked on next week when Shandelle and 
Megan come back.
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Tim Taylor Jun 28, 2016 09:50 AM 
Task reassigned to Ranjit Kayastha.
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Tim Taylor Jun 28, 2016 09:48 AM 
Task reassigned to Tim Taylor.
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Ranjit Kayastha Jun 28, 2016 09:47 AM 
Task reassigned to Ranjit Kayastha.
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Jessie Bergantinos Jun 28, 2016 08:55 AM 
****This is an email****
Hi There,

Our color printer in the DFSC copy room is 
down.  This is the Xerox Color Cube (20121145).  
It tries to do its warm up, but then makes some 
terrible noises and give an error code of 
91,720.00:68880.  It then completely shuts off.  
You have to unplug it and replug it in to get 
it to turn on again.

I will really need to make color prints on 
Thursday and Friday of this week.  Can this be 
fixed by then?  or do you have an alternative 
for printing?  (ie. could I print temporarily 
to one of the lab printers in DFSC?)

Thank you,
Professor Flatt
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