Service Request Ticket

Service Request Information

CONTACT	Name	Keen, Jennifer	Date	Jun 28, 2016 11:02 AM
	Department	College of Education	Phone	88052
	Location		Email	keenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150606 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	JG65HC2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
	Serial No.	JG65HC2	Location	PDR
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715
	Wired NIC	28:F1:0E:0E:CD:C5
	Wireless NIC	40:49:0F:06:20:23

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jul 06, 2016 03:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jul 06, 2016 03:44 PM	Machine delivered.	Add Attachment
Shina Oladiti	Jul 06, 2016 02:47 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Jul 06, 2016 02:47 PM	Moved to AD	Add Attachment
Shina Oladiti	Jul 06, 2016 02:36 PM	Prepped and ready for delivery. It is back on the counter.	Add Attachment
Shina Oladiti	Jul 06, 2016 10:51 AM	started imaging.	Add Attachment
Ranjit Kayastha	Jul 06, 2016 09:06 AM	Task reassigned to New Equip. Setup.	Add Attachment
Zach Myers	Jul 05, 2016 09:10 AM	Task reassigned to UCS Tech.	Add Attachment
Zach Myers	Jul 05, 2016 08:58 AM	Task reassigned to Zach Myers.	Add Attachment
Courtney Croy	Jun 28, 2016 11:02 AM	NEW EQUIP SETUP: A Dell Latitude laptop W#20150606 needs to be set up and delivered for Teacher Education. The order contact is Jennifer Keen. This is located in ITC 008 on the counter across from the storage wall. ***Note: This is a new model of the Dell Latitude	Add Attachment