Service Request Ticket - # 60589

Service Request Information

CONTACT Name Shaw, Jim   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 28, 2016 11:20 AM
Department Athletics Phone 88068
Location Email shawj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150790[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag GCPWGC2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. GCPWGC2 Location Parts Area

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715

Wired NIC 28:F1:0E:0E:7A:97


Wireless NIC 40:49:0F:11:46:B7

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public
Entered by Date Memo
Jessie Bergantinos Aug 03, 2016 02:13 PM 
Task reassigned to Service Request Desk.
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Jessie Bergantinos Aug 03, 2016 02:13 PM 
Status changed from (1) Pending to (5) Completed
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Jessie Bergantinos Aug 03, 2016 02:10 PM 
Status changed from (4) On Hold to (1) Pending
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Jessie Bergantinos Aug 03, 2016 02:10 PM 
His assistant picked up the laptop today.

He is going to get his Vnumber and username. He 
did not hardwire yet. I told him how to do it 
and told him he could come in here to do it 
too.
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Ranjit Kayastha Jul 14, 2016 11:20 AM 
Status changed from (1) Pending to (4) On Hold
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Ranjit Kayastha Jul 14, 2016 11:20 AM 
Status changed from (4) On Hold to (1) Pending
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Ranjit Kayastha Jul 14, 2016 11:20 AM 
Moved to AD to FacStaff-Campus Rec-Computers
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Shina Oladiti Jul 14, 2016 08:05 AM 
Status changed from (1) Pending to (4) On Hold
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Shina Oladiti Jul 14, 2016 08:05 AM 
Jim want us to hang on to the machine till August
when he is gonna have new assistant.
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Shina Oladiti Jul 07, 2016 03:38 PM 
Task reassigned to UCS Tech.
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Shina Oladiti Jul 07, 2016 03:38 PM 
Sent an email asking for availability.
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Shina Oladiti Jul 07, 2016 03:28 PM 
Machine is prepped and ready for delivery. It is
back on the counter.
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Shina Oladiti Jul 07, 2016 08:10 AM 
Started imaging.
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Tricia Flaherty Jul 06, 2016 04:07 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jul 06, 2016 04:07 PM 
Glenn says go ahead and deliver to Jim Shaw, I am
putting it back on the shelf by inventory counter
ITC008
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Tricia Flaherty Jun 30, 2016 06:01 PM 
Task reassigned to Tricia Flaherty.
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Tricia Flaherty Jun 30, 2016 06:01 PM 
Waiting to hear back from Glenn Harris.  May be
reassigned.
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Courtney Croy Jun 28, 2016 11:20 AM 
NEW EQUIP SETUP: A Dell Latitude laptop W#20150790[Edit Inv] needs to 
be set up and delivered to Jim Shaw in New PE 209. 
This is located in ITC 008 on the counter across from the storage 
wall. 
***Note: This is a new model of Dell Latitude
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