Service Request Ticket

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Service Request Information

CONTACT	Name	Brown, Dawn	Date	Jun 29, 2016 11:52 AM
	Department	Business Services	Phone	88171
	Location		Email	brownd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150775 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	63C5HC2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
	Serial No.	63C5HC2	Location	PDR
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715
	Wired NIC	28:F1:0E:0E:CC:DA
	Wireless NIC	40:49:0F:06:20:4B

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Jul 22, 2016 04:16 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ranjit Kayastha	Jul 22, 2016 04:15 PM	DONE!!	Add Attachment
Ranjit Kayastha	Jul 22, 2016 04:15 PM	Updates the inventory.	Add Attachment
Ranjit Kayastha	Jul 22, 2016 04:15 PM	As it is a NES, she has her old machine with her.	Add Attachment
Ranjit Kayastha	Jul 22, 2016 04:15 PM	Delivery and setup is completed. Installed Adobe Acrobat Pro, Transferred from her old machine to the new one, updated in T: Drive	Add Attachment
Ranjit Kayastha	Jul 22, 2016 04:11 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Jul 21, 2016 02:22 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Jonathan Yoshikawa	Jul 20, 2016 02:29 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Ranjit Kayastha	Jul 19, 2016 08:49 AM	Status changed from (4) On Hold to (2) Scheduled	Add Attachment
Ranjit Kayastha	Jul 19, 2016 08:49 AM	**This is an email** Hello, Would you be able to install the new computer this Friday afternoon, July 22 at 2 PM or later? I'll hang on to my old computer for a couple weeks. Then I will have it re-imaged and reassigned to a student worker here at TRI. Thank you, Dawn	Add Attachment
Ranjit Kayastha	Jul 14, 2016 11:47 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Courtney Croy	Jul 14, 2016 11:24 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Courtney Croy	Jul 14, 2016 11:24 AM	This has been moved to ITC 008 on the counter across from the storage shelves.	Add Attachment
Ranjit Kayastha	Jul 07, 2016 09:22 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Ranjit Kayastha	Jul 07, 2016 09:07 AM	**This is an email** Is it possible to wait until the last week of July? I am swamped with year end activities and deadlines. Thank you, Dawn	Add Attachment
Ranjit Kayastha	Jul 06, 2016 04:02 PM	Sent email asking for availability.	Add Attachment
Shina Oladiti	Jul 06, 2016 02:49 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jul 06, 2016 02:49 PM	Moved to AD	Add Attachment
Shina Oladiti	Jul 06, 2016 02:36 PM	Prepped and ready for delivery. It is back on the counter.	Add Attachment
Shina Oladiti	Jul 06, 2016 01:19 PM	Started imaging.	Add Attachment
Courtney Croy	Jun 29, 2016 11:52 AM	NEW EQUIP SETUP: A Dell Latitude (New Model) W#20150775, a Dell Monitor W#20150777 and a Dell E-Port W#201050814 need to be set up and delivered to Dawn Brown in TODD 103. These items are located in ITC in the hallway on the lowest rack next to the GFA setups.	Add Attachment