Service Request Ticket - # 60604

Service Request Ticket - # 60604

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Service Request Information

CONTACT	Name	Clark, Daniel	Date	Jun 29, 2016 02:01 PM
	Department	Center for Academic Innovation	Phone	88361
	Location		Email	clarkdan@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20140825 (opens in a new window)	Bldg/Room	ITC 205A
	Service Tag		Description	Apple iPad Air 2 Wi-Fi 128GB - Gold #MH1J2LL/A
	Serial No.	DMPRX03PG5W3	Location	Dan Clark, Director
	CPU	A8X chip w/ 64‑bit, M8 motion coprocessor
	OS	iOS 8	Software
	Wireless NIC	0C:51:01:B7:E1:32
	Bluetooth NIC	0C:51:01:B7:E0:FB

TECHS	Submitted by	Ranjit Kayastha	Contact	rkayastha14@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Jul 18, 2016 01:44 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ranjit Kayastha	Jul 18, 2016 01:44 PM	Delivered	Add Attachment
Ranjit Kayastha	Jul 12, 2016 08:39 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Ranjit Kayastha	Jul 12, 2016 08:39 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Jul 08, 2016 04:40 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Jul 08, 2016 04:40 PM	Left VM asking for availability.	Add Attachment
Ranjit Kayastha	Jul 08, 2016 11:28 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Ranjit Kayastha	Jul 08, 2016 11:28 AM	Got the replacement from Apple.	Add Attachment
Ranjit Kayastha	Jun 30, 2016 11:21 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Ranjit Kayastha	Jun 30, 2016 11:21 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Ranjit Kayastha	Jun 30, 2016 11:21 AM	Apple send the box today. I did the packing and have given it to Joanie. Track number: 6678 3564 3285	Add Attachment
Ranjit Kayastha	Jun 30, 2016 08:05 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Ranjit Kayastha	Jun 29, 2016 02:02 PM	Repair Id D200707482.	Add Attachment
Ranjit Kayastha	Jun 29, 2016 02:02 PM	**This is an email** Perfect, a box and return label will be delivered in 2-3 business days! Once you send the iPad in our technicians will examine and provide service. You may also receive an email from the technician department if any information is needed.	Add Attachment
Ranjit Kayastha	Jun 29, 2016 02:01 PM	John got this ipad. I contacted Apple and they are sending a box and label so that we can mail it to them.	Add Attachment