Service Request Ticket - # 60612

Service Request Information

CONTACT Name DeNoyer, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 30, 2016 09:02 AM
Department College of Liberal Arts and Sciences Phone 88690
Location Email denoyes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130734[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35D6M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35D6M02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:99:CF:9C

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jun 30, 2016 10:38 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
John Rushing Jun 30, 2016 10:38 AM 
updated Java and clicked the checkbox to remember 
so it would not ask again.
 Add Attachment
Amy Anderson Jun 30, 2016 09:02 AM 
Sue called saying that when she goes to Banner it 
is a black screen and it says to activate java 
platform. WOU# 20130734[Edit Inv]
 Add Attachment