Service Request Ticket - # 60619

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 30, 2016 10:54 AM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140371[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440, i7-4610M Processor
Serial No. H07ZN12 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; Transfer from W#20101416 TechSmith Camtasia Studio v7.1 SnagIt bundle from VISA2011002646;

Wired NIC 34:E6:D7:12:73:E2


Wireless NIC 80:00:0B:4E:10:5B


Bluetooth NIC 80:00:0B:4E:10:5F

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact zmyers14@wou.edu 88925

Tracking

Entered by Date Memo
Zach Myers
Email

Public
Entered by Date Memo
Zach Myers Jun 30, 2016 11:55 AM 
Status changed from (1) Pending to (5) Completed
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Zach Myers Jun 30, 2016 11:55 AM 
Restarted to get out of startup repair, ran sfc 
/scannow and windows updates to make sure there was 
nothing wrong with her system.
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Zach Myers Jun 30, 2016 11:19 AM 
Task reassigned to Zach Myers.
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Amy Anderson Jun 30, 2016 10:54 AM 
Called saying that her computer has a window up 
saying start up repair and has been stuck for a 
few minutes with a screen saying "attempting 
repair". She is wanting someone to come over 
and help. In library room 117C, she is 
available all day. WOU# 20140371[Edit Inv]
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