Service Request Ticket - # 60635

Service Request Information

CONTACT Name Tolley, LaRon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 05, 2016 10:48 AM
Department Admissions Office Phone 88697
Location Email tolleyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20081180[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 8560DN Color Printer #8560/DN
Serial No. fbt272761 Location PDR

Model 8560/DN Hostname
Notes duplexing, Tray 1-100 sheets, Tray2-525 sheets, output 250 sheets, 30ppmcolor or B&W Ink/Toner Refill

Wired NIC 00:00:AA:C5:7D:42

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact jyoshikawa11@wou.edu 88925

Tracking

Entered by Date Memo
Jonathan Yoshikawa
Email

Public
Entered by Date Memo
Jonathan Yoshikawa Jul 05, 2016 04:04 PM 
Status changed from (1) Pending to (5) Completed
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Jonathan Yoshikawa Jul 05, 2016 04:04 PM 
Setup Local
Plug printer> check version of WIN/OSX>
 Install Driver> Test Print
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Megan Thibeault Jul 05, 2016 11:07 AM 
Task reassigned to Jonathan Yoshikawa.
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Megan Thibeault Jul 05, 2016 11:07 AM 
Sent Jonathan over
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Amy Anderson Jul 05, 2016 10:48 AM 
LaRon called saying that he is unable to 
connect to his printer. He recently moved to 
the new office APSC 414. The printer is called 
FS-Hydrant and the WOU# is 20081180[Edit Inv]. 

LaRon would like a call back when the IP 
address is changed to make sure that the 
printer is working. His number is 503-507-7707.
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