Service Request Ticket

Service Request Information

CONTACT	Name	Schepige, Adele	Date	Jul 05, 2016 02:04 PM
	Department	College of Education	Phone	88485
	Location		Email	schepia@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100183 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410, 2.66GHz, 4M, 1333MHz
	Serial No.	6SJZTM1	Location	PDR
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	Microsoft Office PRO Plus 2010 WIN from P0076561 installed as Office PRo Plus 2007
	Wired NIC	00:26:B9:F5:98:AB
	Wireless NIC	00:27:10:38:F4:60
	Bluetooth NIC	70:F1:A1:9B:CA:7C

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	zmyers14@wou.edu	88925

Entered by	Date	Memo
Zach Myers			Email Public
Entered by	Date	Memo
Amy Anderson	Jul 08, 2016 09:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Amy Anderson	Jul 08, 2016 09:38 AM	She picked up the laptop	Add Attachment
Zach Myers	Jul 07, 2016 04:01 PM	Computer is set up and sitting on my desk. Will deliver tomorrow or she can come pick up	Add Attachment
Megan Thibeault	Jul 07, 2016 08:07 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Zach Myers	Jul 06, 2016 04:13 PM	Computer is sitting on my desk imaging	Add Attachment
Kyle Arthenayake	Jul 06, 2016 10:47 AM	she dropped off laptop gave it to shina, he put int on your desk zach	Add Attachment
Zach Myers	Jul 05, 2016 03:44 PM	She will bring in laptop tomorrow	Add Attachment
Amy Anderson	Jul 05, 2016 02:04 PM	Adele is going to bring in her WOU# 20100183 because it is running really slow. She would like it to be completely wiped clean, she does not have anything that needs to be saved. She does not need a loaner. Adele asked for Zach and Ranjit to work on her laptop	Add Attachment