Service Request Ticket - # 60642

Service Request Information

CONTACT Name Plasker, Shandelle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 05, 2016 04:27 PM
Department University Computing Solutions Phone 14018
Location Email peppers@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130047[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8880DNM Color Printer
Serial No. T4B002634 Location PDR

Model ColorQube 8870 Hostname hlref4.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.46 Metered Code: 3795 RMA:XFL134178E Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:5F:D6:44

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jul 11, 2016 12:32 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Shandelle Plasker Jul 11, 2016 12:32 PM 
Technician came and fixed this. Had Shina deliver
back to the library.
 Add Attachment
Shandelle Plasker Jul 05, 2016 04:28 PM 
Attempted multiple power cords and outlets. Does
not seem to be a power source issue on our end.

Called Xerox for a technician to come out and look
at this.
Ref#21352322
 Add Attachment
Shandelle Plasker Jul 05, 2016 04:27 PM 
The printer is making a drum noise. It also keeps
turning off and on before it can warm up. Once in
a while it warms up enough to give error 97,721.
 Add Attachment