Service Request Ticket

Service Request Information

CONTACT	Name	Moser, Patrick	Date	Jul 06, 2016 11:38 AM
	Department	University Housing	Phone	88063
	Location		Email	moserp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110680 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	1Y6FNS1	Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	1Y6FNS1	Location	PDR 2023 Giveaway
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084903 installed as Office 2007
	Wired NIC	18:03:73:17:51:4F

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	Jul 07, 2016 12:51 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jonathan Yoshikawa	Jul 07, 2016 12:51 PM	Ran Malware, quarantined and eliminated spyware.	Add Attachment
Amy Anderson	Jul 07, 2016 08:57 AM	Status changed from (5) Completed to (2) Scheduled	Add Attachment
Amy Anderson	Jul 07, 2016 08:57 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Amy Anderson	Jul 07, 2016 08:57 AM	The scan showed multiple viruses and was wanting someone to come over at 11 to help with it.	Add Attachment
Jonathan Yoshikawa	Jul 06, 2016 03:48 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jonathan Yoshikawa	Jul 06, 2016 03:47 PM	ran scan	Add Attachment
Jonathan Yoshikawa	Jul 06, 2016 11:52 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Jessie Bergantinos	Jul 06, 2016 11:38 AM	Patrick's online banking account was compromised, they suggested to clean up his computer. So he needs help scanning his computer for viruses and clearing his cookies and cache. Available after 1:30 today	Add Attachment