Service Request Ticket - # 60649

Service Request Ticket - # 60649

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Service Request Information

CONTACT	Name	Phillips, Alan	Date	Jul 07, 2016 11:39 AM
	Department	University Computing Solutions	Phone	88862
	Location		Email	phillipsa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110144 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34PHZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007;
	Wired NIC	78:2B:CB:B3:9C:AA

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	zmyers14@wou.edu	88925

Tracking

Entered by	Date	Memo
Zach Myers			Email Public
Entered by	Date	Memo
Zach Myers	Jul 11, 2016 11:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Jul 11, 2016 10:23 AM	Alan picked the machine up. You can close this if you are all done with it.	Add Attachment
Zach Myers	Jul 08, 2016 04:48 PM	Imaging and set up is complete, Alan can pick it up at his convenience	Add Attachment
Zach Myers	Jul 08, 2016 11:30 AM	Computer is imaging on the back shelf	Add Attachment
Zach Myers	Jul 08, 2016 11:20 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Zach Myers	Jul 08, 2016 11:20 AM	He wants us to put in a new HDD and image it. It should be ready to deliver by monday.	Add Attachment
Zach Myers	Jul 08, 2016 09:21 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Zach Myers	Jul 08, 2016 09:21 AM	We will replace HDD if he wants, waiting to hear back	Add Attachment
Zach Myers	Jul 08, 2016 09:20 AM	**This is an outgoing email** Hi Alan, We have looked at your computer and determined that the root of the problem is a fault in the hard drive. Unfortunately, disk integrity scans and windows file repair scans have been unable to restore function to the drive. At this point the drive is lost beyond our ability to recover it. We can try to find a new hard drive for the machine and re-image it, or we can let you replace it through your department, it's up to you. Sorry for the bad news, please call our front desk at extension 8-8925 or email me directly at zmyers14@wou.edu if you have any questions at all. Thanks, Zach Myers UCS Technician	Add Attachment Public
Zach Myers	Jul 08, 2016 08:15 AM	Even after running chkdsk twice, it won't run sfc /scannow and it wont boot in any mode. The hard drive is probably not recoverable at this point	Add Attachment
Zach Myers	Jul 07, 2016 04:59 PM	Chkdsk ran and found errors. SFC will not run still so i am running chkdsk again.	Add Attachment
Zach Myers	Jul 07, 2016 04:07 PM	Won't boot to windows even in safe mode and looking at the hard drive from ubuntu shows that it has many bad sectors. I took out the drive and put it in a reader hooked up to a laptop, I am running checkdisk on it right now.	Add Attachment
Zach Myers	Jul 07, 2016 04:06 PM	Task reassigned to Zach Myers.	Add Attachment
Amy Anderson	Jul 07, 2016 11:48 AM	Contact changed from Ryan Loveall to Alan Phillips.	Add Attachment
Amy Anderson	Jul 07, 2016 11:48 AM	Alan Phillips extension is 88862	Add Attachment
Amy Anderson	Jul 07, 2016 11:40 AM	It's a computer not laptop...	Add Attachment
Amy Anderson	Jul 07, 2016 11:39 AM	The laptop WOU# 20110144 is in the inbox. The start up repair on the laptop runs endlessly and the windows won't start. The power supply is okay though.	Add Attachment