Service Request Ticket

Service Request Information

CONTACT	Name	Schmidt, Katherine	Date	Jul 08, 2016 08:22 AM
	Department	Writing Center	Phone	88234
	Location		Email	schmidtk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110025 (opens in a new window)	Bldg/Room	WUC Info Desk
	Service Tag		Description	MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
	Serial No.	C17G6TJADRJ7	Location	Student Tech Checkout laptop #3 DAMAGED
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS		Software	MS Office 2011 std MAC from P0081768
	Wired NIC	3C:07:54:08:78:66
	Wireless NIC	E4:CE:8F:48:8D:0E
	Bluetooth NIC	E4:CE:8F:48:8D:0F

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Amy Anderson	Jul 26, 2016 08:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Amy Anderson	Jul 26, 2016 08:53 AM	Came in and picked up replacement charger and returned the loaner.	Add Attachment
Ranjit Kayastha	Jul 26, 2016 08:15 AM	sent email asking for availability.	Add Attachment
Ranjit Kayastha	Jul 21, 2016 02:48 PM	left vm	Add Attachment
Courtney Croy	Jul 21, 2016 02:41 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Courtney Croy	Jul 21, 2016 02:41 PM	Her replacement charger is here. Tried to contact and didn't get a response.	Add Attachment
Ranjit Kayastha	Jul 08, 2016 08:36 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Jul 08, 2016 08:35 AM	Delivered it to her.	Add Attachment
Amy Anderson	Jul 08, 2016 08:22 AM	Katherine called about her charger being broken and since it out of warranty she is going to order a new one. She needs a loaner charger for two weeks while the new one comes in. Loaner WOU# 20110025	Add Attachment