Service Request Ticket - # 60670

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 11, 2016 12:08 PM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130526[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 9WFBFZ1 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986; TRANSFER TO W#20160947 DEC2017 SR65971 [transfer from W#20090524- Adobe InDesign CS4 from P0074238,

Wired NIC F8:B1:56:C6:0D:AC

TECHS Submitted by Zach Myers Contact zmyers14@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Jul 11, 2016 04:44 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Jul 11, 2016 04:44 PM 
run malware bytes: 41 virus. Deleted

Ran Ccleaner

Did Windows updates

Updated Sophos

Update Browsers, Flash, Java, Shockwave.

It was giving issue in startup so removed few
unnecessary stuffs from the startup.
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Zach Myers Jul 11, 2016 12:15 PM 
Task reassigned to Ranjit Kayastha.
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Zach Myers Jul 11, 2016 12:08 PM 
Her computer is freezing and takes forever to turn on
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