Service Request Ticket

Service Request Information

CONTACT	Name	Vala-Haynes, Emily	Date	Jul 11, 2016 12:34 PM
	Department	Health & Exercise Science	Phone	89256
	Location		Email	valahaynese@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140350 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MNM1Q3DV30	Location	PDR 2023 Giveaway
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from P0095903;2nd install of STATA/SE v12 from VISA2012003392 UPGRADED to STATA/SE v14 VISA2016006313 MAY2017
	Wired NIC	0C:4D:E9:D0:55:DD
	Wireless NIC	90:FD:61:F1:1A:2C
	Bluetooth NIC	90:FD:61:F1:1A:2D

TECHS	Submitted by	Zach Myers	Contact	zmyers14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Jessie Bergantinos	Jul 14, 2016 02:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jessie Bergantinos	Jul 14, 2016 02:53 PM	Fixed it. It was on an automatic login setting. she picked it up & hardwired	Add Attachment
Jessie Bergantinos	Jul 14, 2016 12:59 PM	She came in to pick up computer but it is not working properly, her user account is "temporary adobe install account" instead of her regular account when trying to log in. She will be back around 3 to pick up. If it is not ready by then please give her a call.	Add Attachment
Shina Oladiti	Jul 12, 2016 03:08 PM	Machine is done and ready to be delivered. I re-imaged it and install the necessary software's. Left VM for availability.	Add Attachment
Shina Oladiti	Jul 11, 2016 01:05 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Zach Myers	Jul 11, 2016 12:36 PM	And computer is in the inbox	Add Attachment
Zach Myers	Jul 11, 2016 12:36 PM	Her preferred contact number is 503-437-2414	Add Attachment
Zach Myers	Jul 11, 2016 12:34 PM	Her laptop will not turn on. When the white screen with the Apple logo appears, it gets stuck and will not continue logging in. She has been set up with loaner 20090484	Add Attachment