Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Horsey, Rip	Date	Jul 11, 2016 01:21 PM
	Department	Campus Recreation/HWC	Phone	89535
	Location		Email	horseyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150691 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BN62JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	BN62JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201X from XXXX2015004715; VSI RecTrac client, M2es finger scanner, IDTech keyboard config for Rectrac, Lifecam USB
	Wired NIC	18:66:DA:14:3B:B5

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	phillipsa@wou.edu	88862

Tracking

Entered by	Date	Memo
Alan Phillips			Email Public
Entered by	Date	Memo
Alan Phillips	Nov 08, 2017 04:39 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Alan Phillips	Nov 08, 2017 04:39 PM	Had to wait for cash drawer wiring harness fabrication. Replaced old PC with new; all Lifecam, Magswipe, Fingerscanner, and drawer pop functions work.	Add Attachment
Shandelle Plasker	Feb 02, 2017 11:44 AM	Task reassigned to Alan Phillips.	Add Attachment
Shandelle Plasker	Aug 18, 2016 03:28 PM	They are still working on getting some programs up and running on the new machine. They have the old machine to help look back at. Once all fixed I will be grabbing the old IFC machine from them to bring back	Add Attachment
Alan Phillips	Aug 16, 2016 02:31 PM	**This is an email** User buyoff incomplete; cash drawer won't open from RecTrac program. Please re-image for troubleshooting (at Alan's desk in ITC004).	Add Attachment
Shina Oladiti	Aug 01, 2016 08:20 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Shina Oladiti	Jul 26, 2016 12:37 PM	Setup Done! Old CPU under Shandell's desk. The user still holding on it for now cos the user need to backed up her files.	Add Attachment
Shina Oladiti	Jul 26, 2016 12:33 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Jul 26, 2016 12:33 PM	Setup Done! Allan needs to work on the fingerprint software to enable it on rectrack.	Add Attachment
Ranjit Kayastha	Jul 14, 2016 11:09 AM	Left VM	Add Attachment
Ranjit Kayastha	Jul 14, 2016 11:07 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Jul 14, 2016 11:07 AM	Moved to AD to FacStaff-Campus Rec-Computers	Add Attachment
Amy Anderson	Jul 12, 2016 01:52 PM	Called back saying he was available all day and wants to make sure the program called rechtrack will be downloaded with delivered.	Add Attachment
Amy Anderson	Jul 12, 2016 01:52 PM	Called back saying he was available all day and wants to make sure the program called rechtrack will be downloaded with delivered.	Add Attachment
Shina Oladiti	Jul 12, 2016 01:47 PM	Sent an email asking for availability.	Add Attachment
Shina Oladiti	Jul 12, 2016 01:04 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jul 12, 2016 01:02 PM	Move to AD.	Add Attachment
Shina Oladiti	Jul 12, 2016 01:02 PM	Prepped and ready for delivery. It is back on the counter.	Add Attachment
Shina Oladiti	Jul 12, 2016 01:01 PM	Imaging in progress....	Add Attachment
Courtney Croy	Jul 11, 2016 01:21 PM	NEW EQUIP SETUP: A Dell CPU W# 20150691 and Monitor W# 20150704 are to be set up and delivered to Campus Rec at the Health & Wellness Center. Rip Horsey is the contact. This is replacing CPU W# 20091042 These are located in ITC 008 on the counter across from the storage shelves.	Add Attachment