Service Request Ticket - # 60675

Service Request Ticket - # 60675

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Service Request Information

CONTACT	Name	Horsey, Rip	Date	Jul 11, 2016 01:24 PM
	Department	Campus Recreation/HWC	Phone	89535
	Location		Email	horseyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150692 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BN64JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	BN64JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201X from XXXX2015004715;
	Wired NIC	18:66:DA:14:21:82

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Aug 18, 2016 03:28 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Shandelle Plasker	Aug 18, 2016 03:28 PM	This has been delivered and install	Add Attachment
Shina Oladiti	Aug 01, 2016 08:20 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Shina Oladiti	Jul 26, 2016 12:37 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Jul 26, 2016 09:27 AM	Left VM	Add Attachment
Ranjit Kayastha	Jul 14, 2016 11:14 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Jul 14, 2016 11:14 AM	Left VM	Add Attachment
Ranjit Kayastha	Jul 14, 2016 11:13 AM	Moved to AD to FacStaff-Campus Rec-Computers	Add Attachment
Jonathan Yoshikawa	Jul 13, 2016 03:01 PM	Imaged	Add Attachment
Ranjit Kayastha	Jul 13, 2016 09:52 AM	Tim has started Imaging this one. The GFA setup form wasn't filled up so Tim thought it needs to be imaged. He is working right now on Imaging all the 21 new equipment and this one came with it. Need to redo all the setup.	Add Attachment
Amy Anderson	Jul 12, 2016 01:53 PM	Called back saying he was available all day and wants to make sure the program called rechtrack will be downloaded with delivered.	Add Attachment
Shina Oladiti	Jul 12, 2016 01:48 PM	Sent an email asking for availability.	Add Attachment
Shina Oladiti	Jul 12, 2016 01:04 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jul 12, 2016 01:04 PM	Move to AD.	Add Attachment
Shina Oladiti	Jul 12, 2016 01:03 PM	Prepped and ready for delivery. It is back on the counter.	Add Attachment
Shina Oladiti	Jul 12, 2016 01:03 PM	Imaging in Progress....	Add Attachment
Courtney Croy	Jul 11, 2016 01:24 PM	NEW EQUIP SETUP: A Dell CPU W# 20150692 and Monitor W# 20150705 are to be set up and delivered to Campus Rec at the Health & Wellness Center. Rip Horsey is the contact. This is replacing CPU W# 20090955 These are located in ITC 008 on the counter across from the storage shelves.	Add Attachment