Service Request Ticket

Service Request Information

CONTACT	Name	Hansen, Jennifer	Date	Jul 11, 2016 03:49 PM
	Department	Service Learning & Career Development	Phone	88652
	Location		Email	hansenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20110960 (opens in a new window)	Bldg/Room	WUC
	Service Tag		Description	Dell P2210, Widescreen 22inch monitor w/ soundbar
	Serial No.	CN06H6FX7444523RAX6S	Location	Student worker

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	karthenayake14@wou.edu	88925

Entered by	Date	Memo
Kyle Arthenayake			Email Public
Entered by	Date	Memo
Kyle Arthenayake	Jul 13, 2016 10:04 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kyle Arthenayake	Jul 13, 2016 10:04 AM	Problems self fixed	Add Attachment
Kyle Arthenayake	Jul 13, 2016 10:03 AM	Task reassigned to Kyle Arthenayake.	Add Attachment
Zach Myers	Jul 12, 2016 04:21 PM	I will talk to kyle tomorrow, if he doesn't know anything we will have to close this as we have no way of contacting whoever called this in	Add Attachment
Zach Myers	Jul 12, 2016 02:31 PM	Met with Jennifer and she did not submit this. No one in her office did either according to her. Also, the WOU# is for a Monitor that is listed as being in our storage in inventory There is no record of an email regarding this task and no one remembers a phone call at the front desk	Add Attachment
Zach Myers	Jul 12, 2016 02:16 PM	Task reassigned to Zach Myers.	Add Attachment
Jonathan Yoshikawa	Jul 12, 2016 02:15 PM	Task reassigned to UCS Tech.	Add Attachment
Jonathan Yoshikawa	Jul 11, 2016 04:45 PM	check back tomorrow (Tues)	Add Attachment
Jonathan Yoshikawa	Jul 11, 2016 04:40 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Kyle Arthenayake	Jul 11, 2016 03:49 PM	computer problems as followed: -can not connect to internet -can not connect to printer -needs updates -does not have adobe	Add Attachment