Service Request Ticket - # 60680

Service Request Ticket - # 60680

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Service Request Information

CONTACT	Name	Mclnerney, Dorothy	Date	Jul 11, 2016 04:09 PM
	Department	Business Services	Phone	88472
	Location		Email	mcinerneyd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141203 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	FXYKV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	FXYKV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D9:B9:C4

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Aug 16, 2016 11:23 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Tim Taylor	Aug 16, 2016 11:23 AM	Delivered and windows updated	Add Attachment
Tim Taylor	Aug 16, 2016 11:14 AM	Task reassigned to Tim Taylor.	Add Attachment
Ranjit Kayastha	Aug 15, 2016 09:40 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Aug 15, 2016 09:40 AM	She will be in the office till 12:30 every day and off rest of the day. We can do the delivery after that anytime. She is double checking right now if she has backed up everything. We are doing this delivery today.	Add Attachment
Ranjit Kayastha	Aug 08, 2016 10:18 AM	Sent email asking for availability again.	Add Attachment
Ranjit Kayastha	Jul 14, 2016 10:51 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Jul 14, 2016 10:51 AM	Sent email asking for availability.	Add Attachment
Ranjit Kayastha	Jul 14, 2016 10:50 AM	Added to AD to FacStaff-Business Office-Computers	Add Attachment
Shina Oladiti	Jul 14, 2016 08:50 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jul 14, 2016 08:50 AM	Move to AD.	Add Attachment
Shina Oladiti	Jul 14, 2016 08:49 AM	Prepped and back on the shelf.	Add Attachment
Tim Taylor	Jul 13, 2016 11:00 AM	All is left for imaging is Windows update	Add Attachment
Shina Oladiti	Jul 12, 2016 03:10 PM	Imaging in progress....	Add Attachment
Courtney Croy	Jul 11, 2016 04:09 PM	NEW EQUIP SETUP: A Dell GFA CPU W# 20141203 and Monitor W# 20140986 are to be set up and delivered to AD101J for Dorothy McInerney. These are replacing C: 20100741 and M: 20100742 These are located in ITC in the hallway on the GFA shelf.	Add Attachment