Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Rupp, Katie	Date	Jul 11, 2016 04:18 PM
	Department	Business Services	Phone	88291
	Location		Email	ruppk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141205 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2DXMV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	2DXMV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D9:37:E7

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jul 21, 2016 10:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jul 21, 2016 10:21 AM	Done!	Add Attachment
Shina Oladiti	Jul 21, 2016 08:50 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Amy Anderson	Jul 21, 2016 08:43 AM	Task reassigned to UCS Tech.	Add Attachment
Amy Anderson	Jul 21, 2016 08:39 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Amy Anderson	Jul 21, 2016 08:39 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Amy Anderson	Jul 21, 2016 08:39 AM	Katie called saying that she is missing a drive from her computer and that she need help with printing from banner. When she prints from Banner it comes out small, and she needs help fixing this. She is available all day.	Add Attachment
Shandelle Plasker	Jul 19, 2016 04:53 PM	Added to AD	Add Attachment
Jonathan Yoshikawa	Jul 18, 2016 11:08 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Jonathan Yoshikawa	Jul 18, 2016 11:08 AM	Done	Add Attachment
Ranjit Kayastha	Jul 14, 2016 01:44 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Jul 14, 2016 01:44 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Jul 14, 2016 01:44 PM	called her, she is leaving for lunch and she will leave the list of the printer in her desk. JOhnatahn will be doing this setup.	Add Attachment
Ranjit Kayastha	Jul 14, 2016 01:43 PM	**This is an email** I believe I am ready. Eeeek! This makes me nervous = )	Add Attachment
Ranjit Kayastha	Jul 14, 2016 10:49 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Jul 14, 2016 10:49 AM	Sent email asking for availability.	Add Attachment
Ranjit Kayastha	Jul 14, 2016 10:48 AM	Added to AD to FacStaff-Business Office-Computers	Add Attachment
Shina Oladiti	Jul 14, 2016 08:52 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jul 14, 2016 08:52 AM	Move to AD.	Add Attachment
Shina Oladiti	Jul 14, 2016 08:52 AM	Prepped and back on the shelf.	Add Attachment
Shina Oladiti	Jul 12, 2016 03:11 PM	Imaging in progress....	Add Attachment
Courtney Croy	Jul 11, 2016 04:18 PM	NEW EQUIP SETUP: A Dell GFA CPU W# 20141205 and Monitor W# 20140988 are to be set up and delivered to AD102 for Katie Rupp. These are replacing C: 20101376 and M: 20080494 These are located in ITC in the hallway on the GFA shelf.	Add Attachment