Service Request Ticket

Service Request Information

CONTACT	Name	Mullan, Savanna	Date	Jul 11, 2016 04:26 PM
	Department	Human Resources	Phone	88125
	Location		Email	mullans@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141208 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	GJ6LV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	GJ6LV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:DA:69:5F

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jul 19, 2016 04:52 PM	Added to AD	Add Attachment
Jonathan Yoshikawa	Jul 18, 2016 11:08 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Jonathan Yoshikawa	Jul 18, 2016 11:08 AM	done	Add Attachment
Ranjit Kayastha	Jul 14, 2016 01:57 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Jul 14, 2016 01:57 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Ranjit Kayastha	Jul 14, 2016 01:57 PM	Called her she is ready for the setup. Ia asked her to save the files if she has any saved locally. Johnathan is heading there for another setup. He will do this after that one.	Add Attachment
Ranjit Kayastha	Jul 14, 2016 01:55 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Jul 14, 2016 01:54 PM	Moved to AD to FacStaff-Business Office-Computers	Add Attachment
Ranjit Kayastha	Jul 14, 2016 01:53 PM	Sent email asking for availability.	Add Attachment
Ranjit Kayastha	Jul 14, 2016 01:52 PM	Johnathan said he finished this setup.	Add Attachment
Jonathan Yoshikawa	Jul 12, 2016 03:53 PM	imaging	Add Attachment
Courtney Croy	Jul 11, 2016 04:26 PM	NEW EQUIP SETUP: A Dell GFA CPU W# 20141208 and Monitor W# 20140991 are to be set up and delivered to AD101 for Savanna Mullan. These are replacing C: 20110169 and M: 20080495 These are located in ITC in the hallway on the GFA shelf.	Add Attachment