Service Request Ticket - # 60688

Service Request Information

CONTACT Name Vasas, Dona   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 11, 2016 04:37 PM
Department Business Services Phone 88172
Location Email vasasd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20141211[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 7V4NV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 7V4NV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#

Wired NIC 98:90:96:DA:5B:31


TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact zmyers14@wou.edu 88925

Tracking

Entered by Date Memo
Zach Myers
Email

Public

Entered by Date Memo
Zach Myers Aug 12, 2016 09:58 AM
Status changed from (2) Scheduled to (5) Completed
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Zach Myers Aug 12, 2016 09:58 AM
Computer was set up, including the UPS unit. 
She was having a security warning pop up when 
she tried to transfer files from her network 
drive. I looked at it for about 20 minutes and 
couldn't immediately see the problem, but she 
then said it wasn't really an issue.

Setup is complete
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Zach Myers Aug 11, 2016 02:34 PM
Setup will be first thing tomorrow morning
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Zach Myers Aug 11, 2016 01:56 PM
Finally managed to get every program installed 
and configured. I will write some clearer 
documentation on how to do this setup for next 
time, and I will verify that all of her 
programs are working correctly when I set it 
up. 

Sending an email for availability
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Zach Myers Aug 10, 2016 04:52 PM
What we need to look at:

How edConnect is set up
GNU Key
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Zach Myers Aug 08, 2016 11:06 AM
Status changed from (1) Pending to (2) Scheduled
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Zach Myers Aug 08, 2016 11:06 AM
Scheduled to look at her machine in the morning on 
thursday.
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Zach Myers Aug 08, 2016 10:28 AM
****This is an outgoing email****
Hi Dona,

We need some additional information regarding the 
software on your computer so that we can complete the 
setup of your new machine, is there a convenient time 
we could come take a look at your computer? 

Thanks,

Zach Myers
UCS Tech
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Public
Megan Thibeault Aug 05, 2016 07:33 AM
Task reassigned to Zach Myers.
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Megan Thibeault Aug 05, 2016 07:33 AM
Try emailing her Monday if you don't hear back
from her today.
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Zach Myers Aug 04, 2016 08:00 AM
Task reassigned to Megan Eichler.
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Zach Myers Aug 04, 2016 08:00 AM
Still waiting on a response :(
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Zach Myers Aug 01, 2016 04:24 PM
Installed what i could, marked some questions. Left 
Dona a voicemail letting her know we will need to look 
at her old machine
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Megan Thibeault Aug 01, 2016 07:59 AM
Task reassigned to Zach Myers.
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Megan Thibeault Aug 01, 2016 07:59 AM
please come see me about this
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Shina Oladiti Jul 26, 2016 09:05 AM
Task reassigned to Megan Eichler.
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Jonathan Yoshikawa Jul 20, 2016 03:14 PM
She has Special Software please Install...

NSLDS for Perkins 
EDConnect8
GPG4Win
WSFTP
 

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Jonathan Yoshikawa Jul 20, 2016 02:41 PM
Task reassigned to Jonathan Yoshikawa.
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Jonathan Yoshikawa Jul 13, 2016 04:34 PM
imaging
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Courtney Croy Jul 11, 2016 04:37 PM
NEW EQUIP SETUP: A Dell GFA CPU W# 20141211[Edit Inv] and Monitor W# 
20140994[Edit Inv] are to be set up and delivered to AD101C for Dona 
Vasas. These are replacing C: 20110828[Edit Inv] and M: 20090973[Edit Inv]
These are located in ITC in the hallway on the GFA shelf. 
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