Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Freeborn, Laura	Date	Jul 11, 2016 04:43 PM
	Department	Campus Public Safety	Phone	88267
	Location		Email	freebornl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141213 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	GD6LV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	GD6LV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:DA:63:A9

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jul 19, 2016 02:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jul 19, 2016 02:27 PM	I have set it up for her.	Add Attachment
Amy Anderson	Jul 19, 2016 02:07 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Amy Anderson	Jul 19, 2016 02:07 PM	Laura called back saying that she needs help setting up Zscope again. When she went out to lunch the program started over so she needs help starting it up again.	Add Attachment
Shina Oladiti	Jul 19, 2016 01:46 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Jul 19, 2016 01:46 PM	Setup Done!	Add Attachment
Shina Oladiti	Jul 18, 2016 03:14 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Jul 18, 2016 03:14 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Shina Oladiti	Jul 18, 2016 03:14 PM	She would like a tech to come in for the setup tomorrow	Add Attachment
Shina Oladiti	Jul 15, 2016 01:56 PM	Laura wants Z_Scope to be install on her machine T:\z_scopeClassicEmulator	Add Attachment
Ranjit Kayastha	Jul 15, 2016 12:00 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Jul 15, 2016 12:00 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Jul 15, 2016 12:00 PM	Sent email asking for availability.	Add Attachment
Ranjit Kayastha	Jul 15, 2016 11:59 AM	Moved to AD to FacStaff-Business Office-Computers	Add Attachment
Ranjit Kayastha	Jul 15, 2016 11:58 AM	Windows update completed and it's ready for delivery.	Add Attachment
Tim Taylor	Jul 14, 2016 10:58 AM	Just needs windows update	Add Attachment
Jonathan Yoshikawa	Jul 13, 2016 04:47 PM	imaging	Add Attachment
Courtney Croy	Jul 11, 2016 04:43 PM	NEW EQUIP SETUP: A Dell GFA CPU W# 20141213 and Monitor W# 20140996 are to be set up and delivered to AD102 for Laura Freeborn. These are replacing C: 20110830 and M: 20080496 These are located in ITC in the hallway on the GFA shelf.	Add Attachment