Service Request Ticket - # 60692

Service Request Ticket - # 60692

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Service Request Information

CONTACT	Name	Hendrickson, Dorothy	Date	Jul 12, 2016 09:29 AM
	Department	Registrar’s Office	Phone	88932
	Location		Email	hendrid@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141214 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	GYYKV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	GYYKV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D9:B9:FE

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Aug 12, 2016 08:14 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Aug 11, 2016 04:59 PM	SetUp Done!	Add Attachment
Shina Oladiti	Aug 11, 2016 10:01 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Ranjit Kayastha	Aug 08, 2016 10:13 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Aug 08, 2016 10:13 AM	********************************** Make sure plSQL is installed, also install thunderbird. **********************************	Add Attachment
Kyle Arthenayake	Aug 08, 2016 09:32 AM	look at the attachment named james	Add Attachment
Kyle Arthenayake	Aug 08, 2016 09:26 AM	**This is an email** Hello, I am scheduled to have my computer swapped out this Thursday and I currently have a specific Outlook which I use only for mass emails to current students as the Registrar's Office. Anyways, I was just speaking with Megan Eichler and she wanted me to email you this print screen of Outlook so that the new computer can be set up appropriately. Thanks Dorothy Here it is:	Add Attachment mail.google.com.htm gmail.htm james.jpg
Ranjit Kayastha	Jul 15, 2016 01:34 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Kyle Arthenayake	Jul 15, 2016 11:53 AM	AVAILABLE AUGUST 11TH CALL TO CLARIFY WHEN DATES GETS CLOSER	Add Attachment
Ranjit Kayastha	Jul 15, 2016 11:36 AM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Jul 15, 2016 11:36 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Jul 15, 2016 11:36 AM	Sent email asking for availability.	Add Attachment
Ranjit Kayastha	Jul 15, 2016 11:35 AM	Moved to AD to FacStaff-Business Office-Computers	Add Attachment
Ranjit Kayastha	Jul 15, 2016 11:33 AM	Updates are completed and it's ready for delivery now.	Add Attachment
Tim Taylor	Jul 14, 2016 11:01 AM	just needs windows updates	Add Attachment
Jonathan Yoshikawa	Jul 13, 2016 04:47 PM	imaging	Add Attachment
Courtney Croy	Jul 12, 2016 09:29 AM	NEW EQUIP SETUP: A Dell GFA CPU W# 20141214 and Monitor W# 20140997 are to be set up and delivered to AD101J for Dorothy Hendrickson. These are replacing C: 20110837 and M: 20080500 These are located in ITC in the hallway on the GFA shelf.	Add Attachment