Service Request Ticket

Service Request Information

CONTACT	Name	Rupp, Katie	Date	Jul 12, 2016 09:38 AM
	Department	Business Services	Phone	88291
	Location		Email	ruppk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141217 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	JXYKV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	JXYKV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D9:B9:F1

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jul 25, 2016 04:46 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Shina Oladiti	Jul 25, 2016 04:46 PM	Setup completed!	Add Attachment
Shina Oladiti	Jul 25, 2016 12:02 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Ranjit Kayastha	Jul 18, 2016 02:06 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Jul 18, 2016 02:06 PM	Sent email asking for availability.	Add Attachment
Ranjit Kayastha	Jul 18, 2016 02:03 PM	Moved to AD to FacStaff-Business Office-Computers	Add Attachment
Shina Oladiti	Jul 18, 2016 01:22 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jul 18, 2016 01:22 PM	********************************* Update to AD. *********************************	Add Attachment
Shina Oladiti	Jul 18, 2016 01:22 PM	Prepped and ready for delivery. It is back on the shelf.	Add Attachment
Shina Oladiti	Jul 17, 2016 07:39 PM	The machine is on the image station close to John's desk....	Add Attachment
Shina Oladiti	Jul 17, 2016 07:35 PM	Running windows update....	Add Attachment
Shina Oladiti	Jul 14, 2016 09:12 AM	Imaging in progress....	Add Attachment
Courtney Croy	Jul 12, 2016 09:38 AM	NEW EQUIP SETUP: A Dell GFA CPU W# 20141217 and Monitor W# 20141000 are to be set up and delivered to AD101 for Cashier Window 5. Contact is Katie Rupp. These are replacing C: 20110834 and M: 20110207 These are located in ITC in the hallway on the GFA shelf.	Add Attachment