Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Jennifer	Date	Jul 12, 2016 09:50 AM
	Department	Human Resources	Phone	88631
	Location		Email	sauerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101458 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	25015V1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007; ***Transferred license from W#20110925 FEB2015 Adobe Acrobat Pro XI(v.11) from P0093895 & then DEC2016 SR62176 Transfer to new cpu W#20141267,
	Wired NIC	78:2B:CB:A6:61:B4

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jul 13, 2016 08:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Jul 13, 2016 08:48 AM	Scanned the computer and it had a lot of malware on it. Deleted the malware and scanned a second time. Her computer was also out of date so I updated it. Everything seems to be working at a good paste now and there is no more pop ups.	Add Attachment
Shandelle Plasker	Jul 12, 2016 12:44 PM	She leaves at 1pm today so I am picking her machine up to scan and diagnose at 12:50.	Add Attachment
Shandelle Plasker	Jul 12, 2016 11:50 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Jessie Bergantinos	Jul 12, 2016 10:59 AM	I think I drive was related to network issues	Add Attachment
Megan Thibeault	Jul 12, 2016 10:13 AM	Might be time to GFA this machine if it needs reimaged.	Add Attachment
Jessie Bergantinos	Jul 12, 2016 09:50 AM	She had an antivirus warning on her computer a little bit ago, she also cannot connect to her I drive anymore. Her computer also is really slow when trying to open files	Add Attachment