Service Request Ticket - # 60701

Service Request Information

CONTACT Name Limont, Rob   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 12, 2016 09:53 AM
Department Business Services Phone 88231
Location Email limontj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20141221[Edit Inv] (opens in a new window) Bldg/Room MA 231
Service Tag H2WHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. H2WHV42 Location WCPI Loaner-Brian Kauffman

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D5:FD:86


TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public

Entered by Date Memo
Ranjit Kayastha Aug 12, 2016 02:47 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Ranjit Kayastha Aug 12, 2016 02:47 PM
Zack deliverd the machine today and set it up.
Bought back his old cpu.

DONE!!
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Ranjit Kayastha Aug 10, 2016 04:11 PM
HP Laserjet 2300 Printers
Watson.wou.edu - 140.211.116.44

HP Laserjet P3015 Printers
Moneymaker.wou.edu - 140.211.116.48
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Ranjit Kayastha Aug 10, 2016 10:25 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Aug 09, 2016 11:21 AM
****This is an email****
Hello,

I am out of the office on vacation from Tuesday,
August 9, 2016 until Monday, August 15, 2016.  If
you need immediate assistance, please contact
Dottie McInerney @ 503-751-4171. 

Check runs will still take place around midday on
the Wednesday, Friday and Monday that I am gone.

Sincerely,
Rob Limont
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Ranjit Kayastha Aug 09, 2016 10:18 AM
Sent him email asking for availability.
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Ranjit Kayastha Aug 09, 2016 10:15 AM
The printer Watson and Moneymaker were only the
issue for his new equipment setup. 
It was woking on Paul's machine. But when we went
back and worked on Rob's machine. It was still not
working. 

Bought the machine back to the office and reimaged
it. We are now successful in connecting Watson and
Moneymaker should be able to print through banner
when Rob is logged in as it is a check printer.

I did the reimage and printer setup. Ryp completed
the rest of the setup. The setup just got completed.
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Ranjit Kayastha Aug 01, 2016 01:38 PM
****This is an email****
Ranjit,

Let's go with the 8th of August.  I'm covering for
staff on vacation and won't really have time to
spare for a switchout this week.

~Rob L
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Ranjit Kayastha Aug 01, 2016 08:21 AM
sent email asking for availability.
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Ranjit Kayastha Jul 28, 2016 11:46 AM
Status changed from (2) Scheduled to (1) Pending
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Ranjit Kayastha Jul 28, 2016 09:41 AM
worked with Paul. HE was successful in installing
Watson. Moneymaker is something through banner so
he should automatically be able to print.
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Ranjit Kayastha Jul 25, 2016 03:37 PM
Done with the setup.

MoneyMaker and Watson printer needs to be connected.

Right now he has his old machine connected.

After the printers are done we need to swap the
machine.
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Megan Thibeault Jul 25, 2016 08:11 AM
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Jul 22, 2016 11:04 AM
We missed this setup today.

Rescheduled for Monday at 8am.
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Ranjit Kayastha Jul 22, 2016 11:03 AM
****This is an email****
Ranjit,

Let's do a bright and early 8am on Monday. 

Thanks,
Rob L.
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Ranjit Kayastha Jul 21, 2016 08:12 AM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Ranjit Kayastha Jul 21, 2016 08:12 AM
Priority changed from (3) Priority to (1) Highest Priority.
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Ranjit Kayastha Jul 20, 2016 08:05 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Jul 20, 2016 08:05 AM
Sent email asking for availability.
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Ranjit Kayastha Jul 20, 2016 08:03 AM
Moved to AD to FacStaff-Business Office-Computers
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Ryp Ring Jul 19, 2016 04:45 PM
Task reassigned to UCS Tech.
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Ryp Ring Jul 19, 2016 04:45 PM
**************************************
Update in AD.
**************************************
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Ryp Ring Jul 19, 2016 04:45 PM
Rest of setup complete. Moved to ITC hallway with 
other GFA's
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Ranjit Kayastha Jul 15, 2016 09:43 AM
Imaging Completed! Needs rest of the setup!
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Zach Myers Jul 14, 2016 02:42 PM
Imaging on counter
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Courtney Croy Jul 12, 2016 09:53 AM
NEW EQUIP SETUP: A Dell GFA CPU W# 20141221[Edit Inv] and Monitor W# 
20141004[Edit Inv] are to be set up and delivered to AD101D for Rob 
Limont. These are replacing C: 20101374[Edit Inv] and M: 20080506[Edit Inv]
These are located in ITC in the hallway on the GFA shelf. 
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