Service Request Ticket - # 60705

Service Request Information

CONTACT Name Buncal, Ermie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 13, 2016 09:24 AM
Department Business/Economics Division Phone 88799
Location Email buncale@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20140704[Edit Inv] (opens in a new window) Bldg/Room NPE 215
Service Tag CZMYQ32 Description Dell Latitude E6440, i7-4610M Processor
Serial No. czmyq32 Location Lonny Sargent,Head Coach, Softball

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 34:E6:D7:69:B3:0C


Wireless NIC 80:00:0B:A1:50:4A


Bluetooth NIC 80:00:0B:A1:50:4E


TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public

Entered by Date Memo
Amy Anderson Jul 28, 2016 11:38 AM
Status changed from (7) Waiting for Contact to (5) Completed
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Amy Anderson Jul 28, 2016 11:38 AM
Came in and picked up laptop.
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Shandelle Plasker Jul 25, 2016 08:03 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker Jul 21, 2016 08:17 AM
I did not have to re-image the machine. Everything
is working great now. Emailed him this morning to
set a time to deliver this back
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Shandelle Plasker Jul 15, 2016 04:59 PM
I have received and installed the new motherboard.
The laptop is turning on now.

I would like to re-image the machine. I contacted
Ermie to make sure everything is backed up.
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Shandelle Plasker Jul 14, 2016 04:08 PM
After switching out the battery and A/C with a new
charger I have found that any working charger that
has the LEA light show when you plug it into the
wall stops working the second you plug it into the
laptop.

I unplugged the A/C adapter, primary battery and
the CMOS battery in the machine. Then I drained
the flea power and plugged the A/C adapter back
into the laptop and pushed power button. This was
suppose to show a black screen then restart but
nothing happened. This leads to a bad motherboard.
I have put a dispatch in for dell to send us this
part.
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Zach Myers Jul 13, 2016 03:04 PM
Task reassigned to Shandelle Pepper.
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Zach Myers Jul 13, 2016 12:06 PM
Computer will not 
charge with any 
charger. Probably 
need to send it in 
for repairs or  get 
it replaced, as we 
dont have the tools 
to replace a laptop 
psu
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Zach Myers Jul 13, 2016 09:26 AM
Task reassigned to Zach Myers.
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Kyle Arthenayake Jul 13, 2016 09:26 AM
Laptop is in the inbox
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Kyle Arthenayake Jul 13, 2016 09:24 AM
Computer doesn't turn on or charge. He thinks it
may be adapter. Computer is still under warranty.
Needs back by July 21
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