Service Request Ticket

Service Request Information

CONTACT	Name	Henle, Stacy	Date	Jul 13, 2016 11:30 AM
	Department	Natural Science/ Chemistry	Phone	88020
	Location		Email	henles@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091494 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo #Z0J7
	Serial No.	W802252SATP	Location	Loaner Shelf
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), AND Microsoft Office for Mac 2008 from P0075359
	Wired NIC	58:B0:35:FF:B9:B4
	Wireless NIC	D8:A2:5E:8C:17:D8
	Bluetooth NIC	58:B0:35:99:92:82

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Amy Anderson	Sep 20, 2016 09:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Amy Anderson	Sep 20, 2016 09:30 AM	returned loaner and charger	Add Attachment
Amy Anderson	Aug 02, 2016 12:31 PM	She is keeping loaner until fall term starts, but I told her we will contact her if we need it for any reason.	Add Attachment
Kyle Arthenayake	Aug 01, 2016 04:01 PM	left VM	Add Attachment
Megan Thibeault	Aug 01, 2016 10:33 AM	check up on this	Add Attachment
Kyle Arthenayake	Jul 13, 2016 11:31 AM	*well	Add Attachment
Kyle Arthenayake	Jul 13, 2016 11:31 AM	Has charger as wekk 20080173	Add Attachment
Kyle Arthenayake	Jul 13, 2016 11:30 AM	Loaner laptop 20091494	Add Attachment