Service Request Ticket

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Service Request Information

CONTACT	Name	Clark, Amy	Date	Jul 13, 2016 01:38 PM
	Department	Registrar’s Office	Phone	88187
	Location		Email	clarkaj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140482 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	9ZL6L32	Description	Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
	Serial No.	9zl6l32	Location	Inventory desk (Robbie's Station)
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 from Microsoft Desktop Ed license P0096073; DegreeWorks(banner) for RegOffice
	Wired NIC	34:E6:D7:36:8F:C0
	Wireless NIC	60:57:18:9C:59:64
	Bluetooth NIC	60:57:18:9C:59:68

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Aug 11, 2016 08:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Aug 11, 2016 08:02 AM	I gave her the Loaner and got back her machine. And as I said there was no issue with the fan. Diagnostic test was also going fine. I gave the laptop to John to order the fan. He also did some test. As we don't have any failure and dell will ask for the failure code. He did some research and ran some chipset driver that has hopefully fixed the laptop. We went and gave her the laptop back and also got the loaner back. Thanks, Ranjit	Add Attachment
Ranjit Kayastha	Aug 10, 2016 10:55 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Aug 10, 2016 10:44 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Aug 10, 2016 10:44 AM	Find out what she is running when the fan isn't stopping	Add Attachment
Ranjit Kayastha	Aug 10, 2016 10:44 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Aug 10, 2016 09:47 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Kyle Arthenayake	Aug 10, 2016 09:44 AM	Task reassigned to UCS Tech.	Add Attachment
Kyle Arthenayake	Aug 10, 2016 09:44 AM	Task reassigned to UCS Tech.	Add Attachment
Kyle Arthenayake	Aug 10, 2016 09:44 AM	**This is an email** This is happening again. My computer was taken to UCS and taken apart, but they were unable to pin point the problem and told me to report it if it happened again. It started this morning and is still running now. Thanks, Amy	Add Attachment
Ranjit Kayastha	Jul 28, 2016 11:42 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ranjit Kayastha	Jul 28, 2016 11:42 AM	Zack did some testing with it. It's working absolutely fine. We returned her laptop back and got back the loaner.	Add Attachment
Ranjit Kayastha	Jul 27, 2016 08:03 AM	Gave her the Loaner yesterday and I have her old machine.	Add Attachment
Ranjit Kayastha	Jul 22, 2016 04:12 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ranjit Kayastha	Jul 22, 2016 04:12 PM	**This is an email** I think we are looking at next Tuesday...sorry	Add Attachment
Ranjit Kayastha	Jul 20, 2016 03:10 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Ranjit Kayastha	Jul 20, 2016 03:10 PM	**This is an email** Hi Ranjit, I have had a problem come up that I have to go deal with. I'm not sure when I'll be back at my desk. I'll get in touch with you as soon as possible	Add Attachment
Ranjit Kayastha	Jul 19, 2016 02:56 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ranjit Kayastha	Jul 19, 2016 09:49 AM	**This is an email** Hi Ranjit, I've been very busy and the computer hasn't been acting up recently so I wasn't thinking about it, but the problem will probably come back so we should get it fixed. Can we make the switch sometime tomorrow? I'll be out the rest of the day today. Thank you, Amy	Add Attachment
Ranjit Kayastha	Jul 19, 2016 08:43 AM	Sent email	Add Attachment
Ranjit Kayastha	Jul 15, 2016 10:34 AM	The loaner laptop is in the IN Bin	Add Attachment
Ranjit Kayastha	Jul 15, 2016 10:19 AM	Loaner: 20090915	Add Attachment
Ranjit Kayastha	Jul 15, 2016 10:18 AM	Finally PL SQL is working and the loaner is setup for her.	Add Attachment
Ranjit Kayastha	Jul 14, 2016 11:47 AM	left her a vm with explanation	Add Attachment
Ranjit Kayastha	Jul 13, 2016 04:46 PM	the fan is making loud noise but sometimes it doesn't. we probably need to order a fan for the laptop. took a loaner for her, gave her admin rights, iinstalled degree works. but pl sql is giving issue, shandelle is looking at it right now.	Add Attachment
Ranjit Kayastha	Jul 13, 2016 04:11 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Kyle Arthenayake	Jul 13, 2016 01:38 PM	Hello, My computer (#20140482) has a fan that is running constantly. This has happened in the past once or twice and I would restart the computer to resolve the issue. I've restarted 3 times today and still the fan is running. The computer feels warmer than usual which would explain the fan, but I don't know why it is over heating. Thank you, Amy	Add Attachment