Service Request Ticket

Service Request Information

CONTACT	Name	Harris, Glen	Date	Jul 13, 2016 01:59 PM
	Department	Athletics	Phone	89249
	Location		Email	harrisg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090515 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71VQFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:81:50

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	zmyers14@wou.edu	88925

Entered by	Date	Memo
Zach Myers			Email Public
Entered by	Date	Memo
Zach Myers	Jul 20, 2016 03:28 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Zach Myers	Jul 20, 2016 03:28 PM	Updated all his programs and installed IE 11. This solved all of his issues	Add Attachment
Kyle Arthenayake	Jul 20, 2016 09:26 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Kyle Arthenayake	Jul 20, 2016 09:26 AM	afternoon availability or 10-11AM	Add Attachment
Zach Myers	Jul 20, 2016 08:37 AM	Left VM asking for when is a good time to stop by	Add Attachment
Shandelle Plasker	Jul 20, 2016 08:35 AM	Task reassigned to Zach Myers.	Add Attachment
Shina Oladiti	Jul 14, 2016 03:41 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jul 14, 2016 03:41 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Jul 14, 2016 03:41 PM	He will be available on Wednesday 20th.	Add Attachment
Shina Oladiti	Jul 14, 2016 09:15 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Jul 14, 2016 09:15 AM	Left VM for availability.	Add Attachment
Kyle Arthenayake	Jul 13, 2016 01:59 PM	Is looking to see if his computer needed upgrades. Certain programs wont update	Add Attachment