Service Request Ticket - # 60719

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 14, 2016 12:13 PM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141137[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag GSTHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. GSTHV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop SEPT2016

Wired NIC 98:90:96:D5:7E:6B

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Jul 14, 2016 12:54 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Jul 14, 2016 12:54 PM 
Settings was messed up.
Fixed it.

DONE
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Jessie Bergantinos Jul 14, 2016 12:22 PM 
Task reassigned to Ranjit Kayastha.
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Jessie Bergantinos Jul 14, 2016 12:13 PM 
After her computer was reimaged, she is not 
able to print single sided anymore. She needs 
someone there within the next 30 minutes.
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