Service Request Ticket - # 60723

Service Request Information

CONTACT Name Compton, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 14, 2016 12:27 PM
Department Admissions Office Phone 88571
Location Email comptond@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141226[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 20WHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 20WHV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D5:FF:9B

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Jul 20, 2016 04:56 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Ranjit Kayastha Jul 20, 2016 04:56 PM 
Delivery and Setup completed.
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Ranjit Kayastha Jul 20, 2016 03:29 PM 
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Jul 20, 2016 03:20 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Jul 20, 2016 09:03 AM 
Status changed from (4) On Hold to (1) Pending
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Ranjit Kayastha Jul 20, 2016 09:03 AM 
****This is an email****
Ranjit,

I am working with a group of students during the
day, but will be able to back-up my desktop stuff
this afternoon.  Do I need to be present for the
switch?  The only thing I want to make sure is
that I keep two monitors.

Thanks.
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Ranjit Kayastha Jul 19, 2016 11:01 AM 
Status changed from (1) Pending to (4) On Hold
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Ranjit Kayastha Jul 19, 2016 10:18 AM 
Status changed from (6) Ready to Deliver to (1) Pending
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Ranjit Kayastha Jul 19, 2016 10:18 AM 
****This is an email****
I will have limited access to my e-mail over the
next two weeks.  I will return to the office on
July 25th.  If you need immediate assistance
please call 503-838-8211 and someone in our office
will help you.
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Ranjit Kayastha Jul 19, 2016 10:07 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Jul 19, 2016 10:07 AM 
Sent email asking for availability.
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Ranjit Kayastha Jul 19, 2016 09:57 AM 
Moved to AD to FacStaff-Admissions-Computers
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Shina Oladiti Jul 19, 2016 09:44 AM 
Task reassigned to UCS Tech.
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Shina Oladiti Jul 19, 2016 09:44 AM 
**************************************
Update in AD.
**************************************
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Shina Oladiti Jul 19, 2016 09:43 AM 
Prepped and ready for delivery. It is back on the
shelf.
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Shina Oladiti Jul 19, 2016 09:43 AM 
Imaging in progress.
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Courtney Croy Jul 14, 2016 12:27 PM 
GFA Setup: A new station is to be set up and delivered for David 
Compton in APSC 408. New CPU: W# 20141226[Edit Inv] Monitor: W# 
20141009[Edit Inv]. These are replacing C: 20110907[Edit Inv] and M: 20090641[Edit Inv]. 

The GFA computers for the admissions office are located in ITC in 
the hallway on the racks next to the other GFA setups. These 
computers do not have their monitors with them at this time due 
to space limitations and will be paired up later. Computers are 
available to start imaging.
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