Service Request Ticket - # 60730

Service Request Information

CONTACT Name Micah, Howe   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 14, 2016 12:45 PM
Department Admissions Office Phone
Location Email howem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141233[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. C0WHV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D5:FF:77

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Jul 22, 2016 04:19 PM 
Status changed from (2) Scheduled to (5) Completed
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Ranjit Kayastha Jul 22, 2016 04:19 PM 
 	

Delivery and setup is completed.
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Ranjit Kayastha Jul 22, 2016 04:11 PM 
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Jul 21, 2016 11:42 AM 
Status changed from (6) Ready to Deliver to (2) Scheduled
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Ranjit Kayastha Jul 21, 2016 11:42 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Ranjit Kayastha Jul 21, 2016 11:42 AM 
****This is an email****
Hi Ranjit,

I am available tomorrow afternoon between 2-4pm.
Does that work for you?

Micah Howe, M.Ed.
Admissions Counselor
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Ranjit Kayastha Jul 21, 2016 11:37 AM 
Task reassigned to UCS Tech.
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Ranjit Kayastha Jul 21, 2016 11:37 AM 
Task reassigned to UCS Tech.
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Ranjit Kayastha Jul 21, 2016 11:37 AM 
Sent email asking for availability.
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Ranjit Kayastha Jul 21, 2016 11:35 AM 
Moved to AD to FacStaff-Admissions-Computers
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Tim Taylor Jul 21, 2016 10:54 AM 
Everything is done 

**********************************************
Please update in AD

***********************************************
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Ranjit Kayastha Jul 15, 2016 09:41 AM 
Imaging Completed! Needs rest of the setup!
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Courtney Croy Jul 14, 2016 12:45 PM 
GFA Setup: A new station is to be set up and delivered for Micah 
Howe in APSC 408. New CPU: W# 20141233[Edit Inv] Monitor: W# 
20141016[Edit Inv]. These are replacing C: 20110920[Edit Inv] and M: 20091414[Edit Inv]. 

The GFA computers for the admissions office are located in ITC in 
the hallway on the racks next to the other GFA setups. These 
computers do not have their monitors with them at this time due 
to space limitations and will be paired up later. Computers are 
available to start imaging.
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